FAQ

What is Mohona Shop Plus? Mohona Shop Plus is your go-to destination for trendy fashion, seasonal collections, and everyday lifestyle essentials—all curated with care and delivered to your door.

Refund

What is your refund policy?

We offer refunds for eligible items returned within 7 days of delivery. Products must be unused, in original packaging, and with tags attached.

How do I request a refund?

To request a refund, please contact our support team via email or our website chat with your order number and reason for return.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

Delivery

How long does delivery take?

Delivery usually takes 2–5 business days within Bangladesh, depending on your location and product availability.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via SMS or email.

Do you offer same-day or express delivery?

We currently offer express delivery in select areas. Please check availability at checkout or contact support for confirmation.

Shipping & Returns

Do you offer free shipping?

Yes, we offer free standard shipping on orders over BDT 1,5000.

What if I receive a damaged or wrong item?

We’re sorry! Please contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund right away.

Can I return a sale item?

Sale or discounted items are final and not eligible for return or refund unless the item is defective.

Payment

What payment methods do you accept?

We accept bKash, Nagad, Rocket, bank transfers, and Cash on Delivery.

Is online payment safe on your website?

Absolutely. We use secure SSL encryption and trusted payment gateways to keep your information safe.