Frequently Asked Questions
Find answers to the questions we hear most often about ordering, delivery, payment and returns.
1. How can I place my order on the Mohona Shop Plus website?
Choose your product, select the size and colour, add it to your cart and go to checkout. Enter your contact and address details, choose a payment method and place the order. If you need help, message us on WhatsApp.
2. Can I ship different items to different shipping addresses?
Each order is delivered to one address. Please place separate orders if you need items sent to different addresses.
3. How do I check my order status?
Use the Order Tracking page with your order number and the mobile number or email used at checkout. Your order confirmation also includes a tracking link.
4. Do I have to sign up for a Mohona account to buy something?
No. Guest checkout is available. An account is optional and makes it easier to review your order history and details.
5. What payment methods are accepted for an online purchase?
We accept cash on delivery and, when enabled, manual mobile banking such as bKash or Nagad. The options available to you are shown at checkout.
6. What currency will my order be billed in?
All orders are billed in Bangladeshi Taka (BDT).
7. Can I change my billing address?
A billing address can be corrected before the order is dispatched. Contact us as soon as possible with your order number.
8. How long will it take to receive my order?
Orders usually arrive within 2–3 business days inside Dhaka and 3–5 business days outside Dhaka. Sale periods and public holidays may add time.
9. How will my order be shipped?
Orders are packed and handed to our courier partners. Tracking updates become available once the parcel is dispatched.
10. Why was my confirmed order cancelled?
An order may be cancelled if an item is unavailable, a payment cannot be verified, or we cannot confirm the delivery address. Any prepaid amount is refunded.
11. Does Mohona Shop Plus deliver outside Bangladesh?
At this time we deliver within Bangladesh only.
12. What is the process for returns and exchanges?
Tell us within 48 hours if an item arrives damaged or incorrect. Unused items with their tags can be exchanged within 7 days, subject to stock. See the Returns & Exchange page for details.