Last updated: 21 October 2026
When a return or exchange is accepted
Tell us within 48 hours of delivery if you receive the wrong item, the wrong size, a defective item, or an item damaged in transit.
Unused, unwashed items in undamaged condition with their original tags can be exchanged within 7 days of purchase, subject to stock.
- Provide the order number and a description of the issue.
- Include clear photos of the item and its packaging.
- Send the item to the address we provide only after our team approves the return.
Items we cannot accept
For hygiene and personal-use reasons, we cannot accept underwear, socks, earrings, cosmetics, or items that have been opened or used.
Flash-sale, final-sale and specially discounted items are normally not exchangeable unless they are defective.
Refunds
Approved returns are refunded after the item reaches us and passes inspection. For cash-on-delivery orders we may need bank or mobile-banking details.
Delivery charges are generally not refunded, except where the item was incorrect or defective.
Getting help
Please contact us before starting a return. Items sent without prior approval may not be accepted.
Still need help?
Our team is ready to answer your questions.